A Qatari store since 1988

Refunds & Replacements

Goods cannot be returned, and orders once accepted by Our Company cannot be
canceled, except upon the written approval of Our Company. Cut to size items and special
orders may not be returned unless it has been determined to be provided in error by Our
Company. Goods may be returned with a refund or replacement without charge if a defect is
discovered or is not in conformity with the prescribed standard or the purpose for which it
was contracted.
Terms of return:
1.If you are not satisfied with the goods you received due to defective or non-conforming
standards, we will gladly accept the returns within 7 days of receipt.
2.Returned products must not be used and returned with the original package. We can’t
retrieve the product if used, damaged or altered in any way.

3.We do not accept the receipt of goods returned by you without first checking with us.
4.Return shipping charges are non-refundable.
Note: Original shipping charges, the cost of payment upon receipt and insurance are not

​The return process is processed within 5 business days after we receive the package.
The refund method depends on the payment method. The following policies are followed:
●In case of payment by credit card method: The amount paid will be returned to your credit
card or Al Shaheen Est wallet according to your needs. Please note that the refund to Al
Shaheen Est wallet takes approximately 96 hours. Returning the amount to the card takes
approximately 10 to 30 working days. You can use Wallet Balance in your purchases. An
email will be sent once the return has been completed.
●In case of payment by Cash on Delivery (COD): If you paid cash upon receiving the order,
the amount will be returned to the Al Shaheen Est Wallet and you can use it with the
coupon code in the next purchase. Returning the amount to Al Shaheen Est wallet needs
approximately 48 hours. Please note the balance of the (COD) in the Al Shaheen Est wallet
can’t be transferred to another account.
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